Shipping policy
At Trupoo, we are pleased to offer free standard shipping on all orders, We want to make your shopping experience as simple and enjoyable as possible, and that includes transparent and cost-free shipping.
Processing Time:
Once your order is placed, our team works diligently to process it. Please allow 1-2 business days for order processing. During peak seasons or promotional periods, processing times may slightly increase. You will receive a notification with tracking information as soon as your order ships.
Shipping Destinations:
We currently offer free shipping to customers within the following countries:
• United Arab Emirates
• Saudi Arabia
• Qatar
• Kuwait
• Oman
• Bahrain
Please ensure your shipping address is within our supported regions during checkout.
Shipping Time:
The order will be fulfilled directly from our trusted suppliers. Typically, you can expect your order to arrive within 5-20 business days after processing.As a result, shipping times may vary depending on the product and its origin.Factors such as destination, customs clearance, and carrier delays can occasionally affect delivery times.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.
Important Considerations:
• Delivery Address: Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
• Shipping Carriers: We work with a variety of trusted shipping carriers to ensure your order arrives safely. The specific carrier for your order will be determined by the supplier.
• Tracking Your Order: Once your order has shipped, you will receive an email notification containing a tracking number. You can use this information to monitor the progress of your shipment.
• Delays: While we do our best to ensure timely delivery, unforeseen circumstances such as weather conditions, customs delays, or logistical issues can sometimes cause delays. We appreciate your understanding in such situations.
• Lost or Damaged Packages: In the unlikely event that your package is lost or arrives damaged, If you have any questions or concerns regarding your order's shipment, please don't hesitate to contact our customer support team through live chat or through our Contact us page. We will work with you to resolve the issue, which may include reshipment or a refund, depending on the circumstances.We're here to help!
By placing an order with Trupoo, you agree to the terms outlined in this Shipping Policy. We appreciate your understanding and thank you for shopping with us!