Frequently Asked Questions

The item I received doesn't match the description. What can i do?

Please check the goods clearly after you received it.

If you are not satisfied with the product you received, you may try to contact us.

Please tap Contact us to send a message or use the live chat. We suggest you to provide a photo or video of the item clearly showing the problems so that we can confirm the issue and offer the best solution for you.

If an item needs to be returned, who pays the return cost?

For item arrives damaged/ defective/not as described the return shipping on us and free of cost ( support your request with pic/video to show the above issue)

Is the return shipping free?

Return shipping is free on your first return of one or multiple returnable items for EVERY order within the return window.
If you need to return an oversized or overweight item, we support the option of self-sending for return. You need to pay the shipping cost in advance, and then contact us for reimbursement. After the items have been returned and have passed quality inspection, we will refund you.

When you apply for a return, you may be offered the opportunity to get a partial refund without returning the item(s).If you accept this offer, one free return will automatically be deducted from the number of free returns you have for this order.

We recommend that you try to send back your return items in one shipment to avoid paying additional fees

When will I get my refund?

Usually, it takes-20 business days after we issue the refund, varying with different banks.